Promoted from Design Manager

Lead Designer – Department of Veterans Affairs (VA)  |  Transition Experience

• Led product strategy and redesign of a Veteran benefits discovery experience, helping users better understand eligibility and navigate services during a critical life transition

• Identified usability and system-level issues and partnered with stakeholders to prioritize improvements that better aligned the experience within the broader VA product ecosystem

• Defined a vision for a personalized benefits experience using existing VA data, shaping a new product direction focused on helping transitioning service members understand eligibility, next steps, and available resources

• Developed MVP strategy, prototype, and research approach to validate a new product direction, resulting in a 4.5/5 user rating during concept testing

Internal Leadership for Experience Team

• Established and scaled the Experience practice, defining operating models, team structure, and career development frameworks for a growing design and research organization

• Built systems for hiring, onboarding, coaching, and professional development that improved consistency, collaboration, and team growth

• Created and led a community of practice that improved design quality, alignment, and skill development through critiques, learning programs, and knowledge sharing

• Coached designers, researchers, and managers across multiple levels, supporting individual growth and expanding leadership capacity

• Drove AI exploration and adoption across the team by introducing practical use cases, learning opportunities, and experimentation frameworks

Promoted from Senior UX Designer

Department of Veterans Affairs (VA)  |  Health & Benefits Mobile App

• Led the creation of the federal government's first native mobile design system, establishing a shared foundation for accessible and consistent experiences across VA mobile applications

• Defined the system architecture, component strategy, and governance model needed to support multiple applications and teams at scale

• Partnered with product and engineering leadership to align platform investments with long-term product needs and delivery priorities

• Drove adoption through documentation, enablement, and cross-team collaboration, helping teams deliver more consistent experiences while reducing duplication of effort

• Supported the VA Health & Benefits mobile app (3M+ downloads, 200K daily users) through platform-level UX leadership and systems thinking

• Contributed to cross-government collaboration that helped inform the foundation of the US Mobile Design System

Office of Personnel Management (OPM)  |  USA Staffing

• Led UX design and strategy for usastaffing.gov, improving usability of a federal internal staffing system

• Established foundational design practice by introducing human-centered design methods and integrating them into existing processes

• Built the product’s first design library of foundations and components to support consistency and reuse

• Introduced design operations practices that aligned UX with delivery workflows and team structure

• Trained staff on human-centered design and supported adoption across product and delivery teams

• Work was featured at Rosenfeld Design Ops Summit 2023: “The Power of Difficult Conversations: A Case Study on How We Introduced Design Ops in the Federal Government Space”

Promoted from UX Designer

• Led UX/UI design across nonprofit, NGO, and government clients

• Delivered end-to-end digital product work from discovery through delivery across complex systems including dashboards and simulation tools

• Built and maintained reusable design libraries, templates, and components to support scalable design systems across client work

Promoted from Digital Designer

• Managed in-house and freelance designers and developers delivering digital products for global health and policy initiatives

• Introduced UX practices including wireframes, user flows, and interaction design to improve how digital products were structured and built

• Created end-to-end digital experiences across web platforms and data visualization projects

Graphic Designer at MOKO Social Media (2015 - 2016)

• Developed a consistent look and feel across all marketing materials for college, fitness, and political apps.

• Responsible for conceptualization and design of digital advertising campaigns, presentations, and infographics to promote app downloads across all products.

Senior Graphic Designer at DTZ (2014 - 2015)

• Assisted commercial real estate brokers with all design needs ranging from digital marketing materials such as websites, email marketing campaigns, presentations, and banner ads to print materials such as flyers, direct mail campaigns, and tour books.

Lead Graphic Designer at William Pitt Sotheby’s International Realty (2010 - 2014)

• Designed websites, email marketing campaigns, newsletters, direct mail campaigns, and magazine advertisements.

• Developed strategic company-wide branding campaigns from concept to completion.

• Contributed to the launch of a proprietary luxury real estate magazine featuring editorial content, high-end listings, and Chinese translations.

• Managed company-wide luxury marketing program designed to advertise residential real estate listings through local, national, and international publications.

• Maintained relationships with sales representatives such as The New York Times and The Wall Street Journal. Designed all cooperative advertising within the luxury marketing program.